Payment

50% of the total booking cost is due at time of booking to secure your booking. The remaining balance is due no later than 14 days prior to the tour date. Payment is made through bank transfer on receipt of invoice.

Cancellation policy

Bookings cancelled more than 28 days from the tour date will incur a cancellation fee of 25% of the total booking price. Bookings cancelled between 28 days and 14 days (inclusive) from the tour date will incur a cancellation fee of 50% of the total booking price. Bookings cancelled between 13 days and 7 days (inclusive) from the tour date will incur a cancellation fee of 75% of the total booking price. Cancellations received less than 7 days from the tour date will receive no refund and the booking will be charged at the full booking price.

Intoxicated or unlawful behaviour

Vine Social reserves the right to refuse transport to any customer exhibiting anti-social or unlawful behaviour that is directed at any staff/property of Vine Social or its affiliates or any business visited as part of the booking, as deemed by management and with a full no refund policy.

Alcohol is not to be consumed on the transport vehicle at any time.

Soilage and spoilage charge 

A cleaning fee will be charged to the hirer based on any damages arising from soilage and spoilage. The amount charged will relate to the individual circumstances. Vandalism on any vehicles or to any properties visited by Vine Social as part of the booking will lead to prosecution.

For Hen and Stag events – a £100 deposit will be held for the booking and returned in the event of no soilage or spoilage charges. Any unused deposit will be returned to your named bank account within 7 days after the event.

Customer requirements

Any customer that is booked on a tour with Vine Social must be 18 years or older. All customers must show their Personal Identification prior to the tour commencing. Any guests under 18 or without relevant ID will not be allowed to join the tour and will not receive any refund.

Please wear appropriate clothing and footwear for the conditions – you will be walking around working farms.

All persons booking these tours are responsible for relaying these Terms and Conditions to other customers they have booked on behalf of. By boarding the vehicle, you are accepting these terms and conditions and accept this as a binding contract.

Open tour conditions

Stag or Hen events are not permitted on these tours – these must be booked on a Private Group tour. No refund will be given for any such groups.

All customers must be at the pickup point on time – no refunds will be given for customers who miss their booked tour.

Vine Social has the right to cancel Open Tours at our discretion if sufficient numbers are not met. If your tour is cancelled – we will do our upmost to rebook you on the next appropriate Open Tour. If no tour is available, we will return all deposited funds.